Sales Support Specialist

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Do you have amazing interpersonal skills and sterling attention to detail?

Then join our team in New York City as a Sales Support Specialist!

You’ll assist our sales professionals in servicing customers and generating new business, and you’ll take ownership of a variety of administrative, customer service, and data management tasks.

We provide a fun, fast-paced work environment where entrepreneurial, motivated individuals have lots of room to grow.

Responsibilities include:

• Tracking sales leads
• Providing A+ customer service to our subscribers over the phone and email
• Managing accounts in our customer relationship management (CRM) system
• Monitoring our customer service live chat
• Scheduling customer meetings
• Monitoring, analyzing and reporting sales data for management
• Managing a detailed and organized database of sales KPI’s (key performance indicators)
• Handling administrative and ad hoc projects as assigned
• Interfacing with our tech, content, and social media teams

Requirements: 

• A high school diploma or equivalent (college degree a plus)
• Excellent organizational and analytical abilities, with a focus on attention to detail
• Strong verbal and written communication skills
• The ability to multitask and handle multiple responsibilities at once
• Solid computer skills with experience with Google Docs and Microsoft Office applications
• Experience in a sales or marketing department preferred
• Knowledge of Keap/Infusionsoft or other CRM systems a plus
• An “I'll just get it done” attitude